Reinstall the Sena 'Device manager' software. (multiple times and restarts of windows) Swap USB ports and cable. Result: Device not recognised in the Sena software and an exclamation mark in windows. What DID work: I don't remember where, but I found a link on this help forum to an older version of the Sena 'Device manager'. Download Sena Device Manager for HJC to automatically update the latest firmware and device settings. WINDOWS Sena Device Manager for HJC for Microsoft® Windows XP, Vista, 7, 8 series and 10.
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